HSS Products

Reviews

• Worst supplier I've ever dealt with

  Despite more than 20 phone calls to their customer service department they are still not able to explain why, since taking payment over a month ago, there has been no contact whatsoever from them, not by email, not by telephone, and of course no sign of any goods arriving. Each time I call to chase this order I'm told "I don't know what's happened to this order, I'll have to contact stores and get back to you", any attempt to speak with a supervisor is initially refused, then, when I insist, I'm put on hold for two minutes and informed that "There's no reply from their extension" - every single time it's exactly the same - It goes without saying that no one ever does call me back despite checking that they have my correct contact details. Clearly they have taken payment for goods they have no intention of delivering. My PayPal dispute has today been settled in my favour, I will now be reporting them to the relevant trading standards authorities. Their levels of professionalism and customer service are by far the worst I've encountered from any supplier.

  10

  Adrian C.
  Review Date: 08/10/2011 Report review
• Never use this company - they are RUBBISH

  This company says it has stock when it doesn't.. promises things and doesn't dleiver and then won't refund your money. Customer services is a joke, accounts you can't talk to .. Beware.. do not use unless you want to be disappointed!!!

  10

  Tom J.
  Review Date: 02/09/2011 Report review
• Great prices

  We have just bough 2 pallets of paper towels from hss products. The best price by far, delivery arrived a day late but excellent value and would definately use them again

  10

  Trader E.
  Review Date: 07/09/2010 Report review
• worst customer service ever

  This company can not be recomended, unless you want to ring them and email them for weeks before you get a refund for the non existant goods they offer.

  10

  C H.
  Review Date: 23/03/2009 Report review